Return And Refund Policy And Warranty Claim
*Return policy is simple. Make sure that you can only claim the product within 24 Hours after that request will be not accepted.
- All the mobile phone we delivered are original phones with its official warranty.
- The product must be in its original condition. If you receive an electronic item in damaged/ broken, expired condition or any product that does not match its description, you can return it within 24 hours for replacement / exchange.
- For complain, contact us through the official phone number or place an email at info@onlneware.pk
- If you failed to contact us through phone number then must drop an email to us within time limit.
- For complain you have to mention your order number and proper reason for returning the product.
- The product that is imported from china have only 24 hours check warranty after that no claim will be accepted.
- The electronic products that have 6 months or 1 year brand warranty will be claimed by yourself at that brand’s service center.
- If the parcel is open or unsealed than must inform us.
- If the product is broken during shipping or some item is missing in the parcel then inform us the relevant query.
- Mobile warranty will be claimed to their company’s service center.
- Return is only possible if the product is unopened. Return of opened products only possible if a fault is found.
- If fault is claimed in a non-faulty order then shipment charges will be paid by the customer.
- For returning a product shipping charges is paid by the customer.
- You can ship it to us using any courier service.
Refund policy
- The amount of any product will not be return.
- Your faulty product is replace with new one within couple of days.
- You can also get a voucher of that amount and buy any other product using that voucher.
- For getting voucher you must have to contact us.